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NIPSCO: 90% of Customers Have Power Back

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NIPSCO storm Photos
(Photos Courtesy of NIPSCO)
NIPSCO storm Photos 1
More than 400 NIPSCO field and contracted personnel continue to work around the clock to restore the remaining 12,000 electric customers system-wide who experienced power outages resulting from a series of damaging thunderstorms, carrying up to 80 MPH winds and lightening.
Since Monday evening (June 24), NIPSCO crews have restored more than 93,000 customers resulting from three separate waves of storms that damaged more than 80 utility poles and other electric distribution system equipment. Nearly 105,000 electric customers in total were impacted by storm related outages this week.
After first working to restore the system’s critical transmission and distribution circuits, field crews began addressing localized customer outage reports – many of which require extensive system repairs, such as repairing poles, lines, transformers and cross arms, before power can be safely restored.
NIPSCO expects to restore most of the remaining customer outages by late Thursday evening. However, some individual customer outages will extend to Friday afternoon (June 28). The potential for more storms this week may cause additional service outages and delay current restoration efforts.
A list of communities with the largest number of customer outages (as of 5 p.m. CT) is provided below. The Estimated Restoration Time provided reflects when NIPSCO expects the majority of the customers in this community to be restored. However, some individual customer outages may take longer than projected due to the need for extensive system repairs. 
NIPSCO understands that any service outage is an inconvenience for our customers. We thank you for your patience and understanding during this current storm restoration event. For your safety, please stay away from any downed power lines and power restoration crews working in your area.
Customers can receive regular updates on the restoration process, such as current number of customers affected, where outages are located and when power is expected to be restored, by visiting the NIPSCO.com/Outage Center, via a mobile device at m.nipsco.com or via social media with Facebook or Twitter.
Estimated Restoration Times
Community
Estimated Restoration Times
Gary Thursday evening (10 p.m.)
Hammond Thursday evening (10 p.m.)
Munster  Thursday evening (10 p.m.)
Valparaiso  Thursday evening (10 p.m.)
LaPorte  Friday afternoon (5 p.m.)
Michigan City  Friday afternoon (5 p.m.)

Cooling Centers
As restoration efforts continue, please refer to this list of cooling centers or call your local municipal office for the latest information on the nearest centers available to you.
Our NIPSCO Mobile Customer Service Team will be on site to assist affected customers at the Gary Genesis Center starting Wednesday at 8 a.m.
Restoration Process
In any storm event, the safety of the public as well as those working on the lines is the top priority. Before restoring service, NIPSCO must locate downed power lines and make sure electricity is no longer flowing through the wires.
NIPSCO’s restoration process begins with repairing large transmission and distribution lines that supply electricity to large numbers of customers in large geographic areas – including critical customers such as hospitals and emergency response. Repairs to other lines that serve smaller groups of customers can’t be made until the larger lines feeding electricity to those areas are repaired.
Weatherhead damage
Customers with storm damage near their electric meter are encouraged to contact an electrician to repair any damage to this connection point between your electric meter and your service line to the utility pole. If the weatherhead connection is damaged, customers must have this connection fixed by a licensed electrician before NIPSCO can return the customer’s electric service. For more information, please review this company fact sheet or contact NIPSCO at 1-800-4-NIPSCO (1-800-464-7726).
Storm Debris
When crews work on damaged trees during storms, they focus on repairs that are critical to our facilities and to restoring power and do not clean up or remove branches and debris that may be left behind. Contact your local municipal officials for more information on storm debris disposal.
NIPSCO understands that any service outage is an inconvenience for our customers. We thank them for their patience and understanding during this current storm restoration event. For your safety, please stay away from any downed power lines and power restoration crews working in your area.
You can report an outage from your smart phone or other mobile device, on your computer via the www.NIPSCO.com/OutageCenter or by calling NIPSCO Customer Service at 1-800-4NIPSCO (1-800-464-7726).


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